Privacy Policy
Protect & Privacy - Proxy VPN
This document outlines the methods our development team employs to handle, use, and collect the personal information of our users ("you"). It focuses on the procedures related to our Protect & Privacy - Proxy VPN services, not including our website or other products. We highlight the evolving nature of this policy and urge you to periodically review it. Should any changes be made, we will notify you via email, in-app notifications, or other suitable methods, with your consent.
DATA NOT COLLECTED
We are committed to being transparent about the data we do not collect. Specifically, we do not track or save any information about your activity on the VPN, such as the apps, services, or websites you access. Furthermore, we do not keep records of your original IP addresses, the IP addresses of the VPN servers, or any DNS queries.
DATA COLLECTED
At Protect & Privacy - Proxy VPN, ensuring the privacy and security of our users is our top priority. We strive for transparency and honesty in how we communicate about the data we collect, which is crucial for building and maintaining trust. Here, we detail the types of data we collect, its purpose, the methods of collection, and the reasons for its necessity.
USER ACCOUNT INFORMATION
Registration Date: Captured automatically upon registration (e.g., 2018/09/01).
Subscription Information: Recorded automatically when you subscribe, including the duration of your subscription (e.g., 2018/09/01 - 2018/10/01).
This information is collected to provide robust customer support.
COLLECTION OF DEVICE AND APP USAGE DATA
Every time you launch the Protect & Privacy - Proxy VPN app, we log details like your operating system version (e.g., iOS 11.3.1-10,000,000) and the app version in use (e.g., Version 6.1_132_432908b). We also track daily user engagement (e.g., 2018/09/01-19,000,000) and analyze the geographic distribution of our users through data obtained from the App Store and Google Play Store (e.g., US-100,000,000). This information is essential for understanding user preferences, directing our product development, and improving both user satisfaction and app functionality.
VPN USAGE DETAILS
When you establish a VPN connection, we automatically identify the server location (e.g., US-California server 1) and log the connection time (e.g., Connected@15:30 2018/05/15). We record any connection errors (e.g., Error_Userdoesnotallowconfiguration) and the type of network used during the connection (e.g., 4G), as provided by our analytics service. These details are critical for troubleshooting and enhancing the quality of our VPN service. To protect your privacy, we delete this data from our systems after 96 hours.
ADDITIONAL DATA COLLECTION
We gather analytics on app crashes and user interactions within the Protect & Privacy - Proxy VPN app to assess its performance and how users engage with its features. We also collect advertising identifiers like the iOS IDFA or Android's Advertising ID.
This data is crucial for assessing our app’s functionality and facilitating our free VPN service. We ensure this information is not shared with third-party advertisers.
For more information about our analytics partners:
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
COMMITMENT TO PROTECTING YOUR PRIVACY
Protecting your personal information is our highest priority, and we have put strong security measures in place:
Access to sensitive data is limited to necessary personnel, strictly based on their job roles.
We ensure that all VPN usage data is erased from our system 96 hours after it is collected.
Our privacy team actively updates our policies to stay in line with changing legal standards and regulations, ensuring the highest level of data protection.
For any questions regarding privacy, please contact support@protect-proxyvpn.com, and we will respond within 48 hours.
POLICY ON COOKIE USE
To improve our website's functionality and enhance your browsing experience, we use cookies in the following ways:
Session cookies are used to store your preferences and login information.
We use Google Analytics to track website performance and evaluate our marketing strategies. You can find more information on how Google Analytics handles data in their privacy policy here:
https://policies.google.com/ technologies/types
COMPLIANCE WITH GDPR
Under the General Data Protection Regulation (GDPR), individuals covered by this regulation have rights that include:
Being informed about the data that Protect & Privacy - Proxy VPN collects, as outlined in this policy.
Receiving their personal data within 30 days.
Correcting any inaccurate or incomplete personal information.
Requesting the deletion of their data, except where required for legal records such as financial documentation.
Stopping the processing of their data.
Receiving their data in a standardized format within 40 days.
Objecting to the processing of their personal data and being informed about any profiling or automated decision-making.
UPDATES TO THE PROTECT & PRIVACY - PROXY VPN PRIVACY POLICY
Keep updated with any changes to this policy, which may happen from time to time. We encourage you to frequently visit this page for the latest information. Any updates will be published on our Service, clearly marked with the date of the most recent changes. Your continued use of our Service after these updates indicates your acceptance of the new terms. If the changes have a significant impact on your rights or obligations, we will notify you in advance via service announcements, direct communications, or other methods.
GET IN TOUCH
For inquiries about our Privacy Policy, please contact us at support@protect-proxyvpn.com.